Bike Repair Direct Customer Reviews

Below are some of my customer reviews left on different platforms around the web. They are genuine verified reviews. All feedback is important and gives a new customer an insight into previous customer experiences for repairs and servicing at bike repairs direct.

You can visit the review platforms and see my testimonials, just search on, Google, Facebook, Trustpilot Free Index, Yelp and more.





Can’t Recommend Enough!

I can’t recommend Gary’s bike service enough! The quality, professionalism, and price value can’t be beaten. I’ve been extremely satisfied with each service I booked starting with repairing my old bike, checking new bike, etc. On top, you get advice how to maintain your bike the best way possible. I couldn’t ask for more and I completely trust his expertise based on my experience of the last bike service checks.

Bournemouth: Bike Repairs & Servicing

Tamara Miller, Google Review Verified Customer

Quick To Respond!

I contacted Gary at the busiest time(during Lockdown) in his business, he was quick to respond, fully understood the problem with my Bikes, he collected them at exactly the time he said he would, and returned them with the problem solved, he is professional, Attentive, and Skilled.

He kept me fully informed throughout, he is a credit to his industry, Thank you Gary. A well-deserved Five-star Business.

Ringwood: Bike Repairs & Servicing

Steve King, Google Review Verified Customer

Fantastic Service!

Fantastic service and fixed my bike a lot quicker than expected. Really friendly and helpful from the moment I enquired. Highly recommended – I’ll certainly be back

Bournemouth: Bike Repairs & Servicing

John Landown, Google Review Verified Customer

Friendly and Proffesnional!

Excellent service, Gary is friendly and professional, the whole experience exceeded my expectations. Will use bike repair direct again for sure.

Bournemouth: Bike Repairs & Servicing

Ag Mile, Google Review Verified Customer

Free Bike Pickup!

Outstanding quality of work at a great price, cost free bike pick up and drop off with the addition of professional finish, what more to ask for. Definetly recommend regardless if small or big problem.

Westhowe: Bike Repairs & Servicing

Michal Mereu, Google Review Verified Customer

Great Service!

Thanks Gary, great service quick and very responsive to emails. I have been really impressed and will definitly use Gary again. Thank you.

Westbourne: Bike Repairs & Servicing

Jack Hennings, Google Review Verified Customer

Professional Bike Service!

I had the BEST experience with Bike Repairs Direct: great & professional bike service, super fast and friendly communication, price value is unbeatable. I’ll definitely will bring my bike there again and I can only recommend Bike Repairs Direct to 100%.

Westbourne: Bike Repairs & Servicing

Tamara S, Google Review Verified Customer

Such Quality Work!

Gary’s service is second to none, I can’t recommend him enough. It’s rare to find such quality work at great prices, and it’s no wonder he’s an in demand guy. Don’t hesitate to book with him.

Westbourne: Bike Repairs & Servicing

Jack Lenton, Google Review Verified Customer

Highly Recommended!

Gary did a great job servicing my trek alpha road bike, which involved replacing most of the drivetrain. Really friendly service, I would highly recommend

Lilliput: Bike Repairs & Servicing

Philip Sparks, Google Review Verified Customer

  Best Customer Service Interactions!

If I could give more than five stars, I would! One of the best customer service interactions I have ever had.

Gary was beyond helpful in returning a faulty bike I had purchased from another seller and negotiating a refund. He also helped me find another second hand bike to buy which so fa has been perfect.

He went above and beyond, explaining processes and remaining patient despite my limited knowledge of bikes.

In the future I will not use any other bike repair service.

Westbourne: Bike Repairs & Servicing

Roshanna W, Google Review Verified Customer

  Can 100% recommend!

Excellent service, thanks Gary! Bike has come back running very smooth! Can 100% recommend – will not hesitate to use again for a future service or any repairs.

Ensbury Park: Bike Repairs & Servicing

Simon Berndt, Google Review Verified Customer

Excellent Service!

Excellent Service!

Townsed: Bike Repairs & Servicing

Ronnie Richards, Google Review Verified Customer

Fantastic work went above and beyond!

Fantastic work went above and beyond what I asked of him bikes like new would recommend to anyone first class!! Thanks Gary

Wallisdown: Bike Repairs & Servicing

Paul Stokes, Google Review Verified Customer

Transformed an old bike for my grandson!

Excellent service from bike repairs direct. Gary transformed an old bike for my grandson for a very reasonable price. Very good communication via text and email.

Would certainly thoroughly recommend bike repairs direct to anyone looking for friendly and first rate service.

Broadstone: Bike Repairs & Servicing

Pat Brandwood, Google Review Verified Customer

Picked my bike up a day early!

Excellent service, even picked my bike up a day early as he was in the area!, very polite and friendly, bike was returned at the time promised, with the work done. Very impressed, would use these guys again if needed

Upton – Poole: Bike Repairs & Servicing

Pete Salmon, Google Review Verified Customer

24hr Turnaround!

Great service, very busy but still made time to fit me in for a 24 hour turnaround. Will definitely use again

Poole: Bike Repairs & Servicing

Daniel Frezza, Google Review Verified Customer

Very Competitive Pricing!

Gary’s attention to detail and workmanship is first class.
This was my first time using Bike Repairs Direct, but it won’t be the last.  Very competitive pricing, which was discussed before the work started.

Bike was collected from my home and delivered back to me after having a service and additional work done. First class service.

Alder Hills – Poole: Bike Repairs & Servicing

Mark Wood, Google Review Verified Customer

Superb Service!

Superb service! Bike collected, serviced & repaired to the highest standards and returned in pristine condition. Will definitely use Bike Repairs Direct again. Highly recommended.

Wimborne: Bike Repairs & Servicing

Rob Clark, Google Review Verified Customer

Can’t Fault Gary’s work!

Can’t fault Gary’s work and attention to detail. First time I have used Bike Repairs Direct and certainly will be using again for all future servicing and repairs.

Poole: Bike Repairs & Servicing

Mark Coakes, Google Review Verified Customer

Excellent Service!

Excellent service and friendly staff, will use again and highly recommend them.

Bournemouth: Bike Repairs & Servicing

Rob Akam, Google Review Verified Customer

Had A Tube Puncture!

Had a tube puncture, he helped me a lot by fixing it as fast as he took it with the car so I didn’t have to go home walking, went to his house and in half an hour had it already fixed with a new tire and tube, and also he fixed some other important issues, very good service and price also his dog is adorable!

Wallisdown: Bike Repairs & Servicing

Alex Tudoran, Google Review Verified Customer

Excellent Service!

Excellent service from Gary at Bike Repairs Direct. Would highly recommend.

Poole: Bike Repairs & Servicing

Chris Allen, Google Review Verified Customer

Very Good Job!

Very good job! Well Done!

Ensbury Park: Bike Repairs & Servicing

Eder Batista, Google Review Verified Customer

Excellent An Reliable Service!

Excellent & reliable service – our two mountain bikes are like new after a service with Gary, despite both being over 6 years old.

Bournemouth: Bike Repairs & Servicing

Ramsey Assal, Google Review Verified Customer

Bike Feels Brand New After Its First Service!

Bike feels brand new after its first service in 6 years! Gary is very knowledgeable and friendly.. the pickup service really helped me out!

Parkstone: Bike Repairs & Servicing

Charlie Penwarden, Google Review Verified Customer

Picked up my 2002 Cannondale F700 to perform a full service!

Gary came and picked up my 2002 Cannondale F700 to perform a full service. He checked over the bike and found that it didn’t need a full service just some new disc brake leavers and calipers. I must admit the brakes on my Cannondale have never been that good recently but they were 16 years old. He quoted me to supply new brakes and fit them which he did. He also tightened up the head stock, checked the bottom bracket and chain and made some minor adjustments without charging.

The new brakes are much better than the originals and my bike is now running like new. Great service and such a nice guy. Would thoroughly recommend.

Broadstone: Bike Repairs & Servicing

Dave Hancock, Google Review Verified Customer

Absolutely fantastic!

Absolutely fantastic – friendly, flexible, and so happy with the results.

Bournemouth: Bike Repairs & Servicing

Marthe Broadhusrt, Google Review Verified Customer

Everything is on point from the customer service to the job done!

If you need to have a bike serviced or fixed this is the place.Everything is on point from the customer service to the job done, I couldn’t recommend them more highly. As long as they are open for business I will be using there services.

Holdenhurst Road: Bike Repairs & Servicing

Deolo Barber, Google Review Verified Customer

Only had a small problem with my bike!

Great service, fabulous prices! Only had a small problem with my bike but Gary fixed the issue quickly and checked my bike over and found loose peddles! I should have called him sooner. Will definitely use this repair company again!

Northbourne: Bike Repairs & Servicing

Ursula Boardman, Google Review Verified Customer

Collected my bike at work!

Excellent and friendly service from Gary. I called and he came and collected my bike at work, agreed to provide a clear and itemised quote before commencing work. He kept me up to date with parts ordering and contacted me when ready then brought bike back to work. After some parts replacement and a premium service the bike is riding really well.

That was about 3 weeks ago and still in perfect condition on about 70 miles per week commuting. Wouldn’t hesitate to recommend Gary’s service to anyone.

Poole: Bike Repairs & Servicing

Ewan Wilson, Google Review Verified Customer

Using mobile bike repairers!

I like using mobile bike repairers as I hate having to set aside additional time to bring my bike somewhere and then go back and collect it! I like to service my bike a couple of times a year at least because I use it to commute 3 times a week and I don’t want to be without it. Gary was very prompt in collecting and returning.
He also picked up and serviced another of my bikes while collecting the first, without me having to book it in.
Both bikes ride beautifully now! I’ll definitely use him again as a regular bike-servicer!

Bike Repairs & Servicing: Wimborne!

Marisa Bartlet, Google Review Verified Customer

Great service, great price and great value for money!

Great service, great price and great value for money. Gary is friendly and knowledgeable, taking the time to answer any queries, and everything was promptly arranged so immediately felt in safe hands. The pick up and return makes things easy, and my bike was returned fully serviced, cleaned and ready to go – on a Saturday (of a Bank Holiday Weekend!) Great customer service, will definitely using Bike Repairs Direct again. Highly recommended.

Bournemouth: Bike Repairs & Servicing

Bruce North, Google Review Verified Customer

Had a premium service done by Gary!

Had a premium service done by Gary. Picked up promptly, repaired and returned same day. Gary as he does a thorough job (which is great for a bike-mechanics novice like me). The free pick up and return is really useful if you don’t have the means to drop off your bike. Payment online is also really handy. When I have an issue with my bike I’ll be calling Gary! Highly recommended!

Talbot Village: Bike Repairs & Servicing

Jamie Paddock, Google Review Verified Customer

Service an old bike!

Gary is a very knowledgeable and trustworthy guy. He popped over to service an old bike I had and after looking in detail at the bike gave straight up honest advice about the issues the bike faced and what my best course of action would be.
He didn’t just take on the job for a sale but took the time to give me the best advice, all on his own time. I would highly recommend Gary for any bike servicing or repairs in the Bournemouth area!

Tuckton: Bike Repairs & Servicing

Ben Clark, Google Review Verified Customer

Perfect, fast job, great and instant communication!

Simply great man! Needed bike repair in one day and he ensured me several times, I shouldn’ worry, he will do it. And he did, perfect, fast job, great and instant communication, price, all was good. Actually, Gary did some extra job without additional charge. If I’ll need a bike repair in future, I’m calling Gary. Thanks man

Parkstone: Bike Repairs & Servicing

Sebastián Smejkal, Google Review Verified Customer

Very trustworthy and a great price!

Brilliant service from Gary he’s quick and has a great attention to detail. Very trustworthy and a great price. I really like the pick up and drop off service.

Winton: Bike Repairs & Servicing

Nicola Jackson, Google Review Verified Customer

Very Handy Pick Up!

Very handy pick up, and knowledgeable service.

Moordown: Bike Repairs & Servicing

Alexis Edwards, Google Review Verified Customer

Great Efficient Reliable Service!

Great efficient reliable service. Picked the bikes up when he said and dropped them off within the time given and the price was great. Will defiantly recommend and use again

Christchurch: Bike Repairs & Servicing

Vicky Jervis, Google Review Verified Customer

New Bike That Wasn’t Set Up!

Got a new bike that wasn’t set up, and I needed some accessories fitted. Gary did a top-notch job and did it much quicker than I thought he could. He left with a very satisfied customer. I will definitely use him as my routine service provider.

Ferndown: Bike Repairs & Servicing

Steve Bowles, Google Review Verified Customer

Faultless service!

Collected my bike from home, gave email confirmation that they’d collected. Contacted me to let me know what needed sorting and asked permission to get it done. Bike delivered back home within 2 days and looks spotless. Highly recommended.

Poole: Bike Repairs & Servicing

Christopher James, Facebook Review Verified Customer

Sorting Out The Old Workhorse!

Gary did a great job sorting out various problems to get my ‘old workhorse’ running smoothly. Very efficient and quick service! Many thanks.

Bike Repairs & Servicing: Poole

Andrea Johnstone, Facebook Review Verified Customer

Great Work!

Friendly reliable service, great communication :) excellent work carried out. Fabulous prices, I now have 2 girls extremely happy there bikes are both fixed. I would defiantly Highly recommend

Ferndown: Bike Repairs & Servicing

Sarah Kenchington, TrustPilot Verified Customer Review

Would thoroughly recommend!

When the gear set came clean off my old but trusty mountain bike, I didn’t really think it would be worth getting fixed. Gary picked it up, took a look at it, and came back with a price that made repair possible. He then dropped it back to me within 24 hrs – fixed, serviced and running like new. Would thoroughly recommend!

Bournemouth: Bike Repairs & Servicing

Nick Marshall , Google Review Verified Customer

Best mobile bike repair service I’ve ever used!

Hands down the best mobile bike repair service I’ve ever used. Gary not only does a fantastic job but does it in a super fast time. Highly recommend Gary, a real honest and dedicated mechanic. My bike was picked up, serviced & repaired and was delivered back to me in the evening! Will definitely be using Bike Repairs Direct again!

Talbot Woods: Bike Repairs & Servicing

Jamie Knox, Google Review Verified Customer

Problem With Chain Slipping!

I had a problem with the chain slipping. Gary came over and noticed that the chain was not seating properly. He took the bike away and fixed this plus a few other problems I had .
He was very efficient and completed the work quickly, testing the bike before he brought it back. The bike now works the best it has for years! Very pleased and would definitely recommend.

Poole: Bike Repairs & Servicing

Dave Johnstone, Google Review Verified Customer

I get back my bike very clean!

I would like to say many thanks for service of my bike, everything works very good and I get back my bike very clean as well. They are very punctual. Thank you.

Poole: Bike Repairs & Servicing

Piotr Domachowski, Google Review Verified Customer

 I would highly recommended!

Fantastic service. I contacted Gary in the morning and he collected my cannondale lunchtime from my work and had it repaired and delivered back by the end of the day. I would highly recommended

Wallisdown: Bike Repairs & Servicing

Chris Knight, Facebook Review Verified Customer

Brilliant job A*****

Brilliant I need two bikes fixed quickly and he did a brilliant job A*****

Parkstone: bike Repairs & Servicing

Briony Hunt, Facebook Review Verified Customer